All Your Questions, Answered

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How do I book an appointment?

The Beauty Project Salon uses online booking/ texting exclusively. Appointments can be booked directly through our website with the stylist of your choice. You may contact your stylist via text message here. We do not offer walk-in appointments and kindly ask that you do not come into the salon hoping to book in person.
 

What are your hours?

We are an appointment-only salon. Each stylist sets their own schedule, so hours and availability vary. Please refer to online booking or contact your stylist directly for availability. We are typically here Monday-Saturday 10-5pm.
 

Can I stop by to purchase products?

Because we are appointment-only, we can’t always accommodate in-person shopping. We recommend checking with your stylist to see if anyone is in that day or shopping through our online store when available.
 

Where are you located?

The Beauty Project Salon is located in Midtown Reno, Nevada. We have a parking lot you are welcome to park in while you are here though it can be limited at times. We recommend arriving a few minutes early to allow time for parking and to settle in. Please do not leave your car in the lot if you are not in the building. Street parking is close by and typically available too.
 

How do I contact my stylist?

Each stylist at The Beauty Project Salon operates independently and has their own preferred method of communication. You can find contact details on the Meet Our Stylists page through your stylist’s bio, website, or Instagram. Please respect their chosen contact method.

How much will my service cost?

Most of our stylists use flat-rate or hourly session pricing, which allows for transparency and clarity around cost for the most part. Pricing details are listed in each stylist’s booking menu. For personalized questions or more complex services, please reach out to your stylist directly. You may need to come into the salon for a quote, we cannot quote you a price without seeing your hair in person.
 

How do I choose the right stylist?

We encourage you to explore our stylists’ bios and portfolios, many of which are shared on Instagram. Choosing a stylist is a personal decision, trust what feels aligned for you. If you’d like guidance, you’re welcome to fill out our match form.
 

Do you offer gender-affirming hair care?

Yes. Gender-affirming care is a core value at The Beauty Project Salon. Our pricing, service structure, and approach are designed to be inclusive, affirming, and free from gender-based assumptions. We are committed to creating a space where all people feel safe, respected, and seen.
 

Is your salon accessible?

We strive to be as accessible as possible and are always learning how to do better. If you have specific accessibility needs, sensory concerns, or accommodations you’d like us to be aware of, please reach out ahead of your appointment so we can support you as best we can. We are on the first floor of our building and are wheelchair accessible.
 

Are you a sustainable salon?

Yes, sustainability is an important part of who we are. We prioritize responsible product choices, waste reduction practices, and partners that align with our values. We believe caring for people and caring for the planet go hand in hand. Check out our recycling program here.

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What is the Pay It Forward/ Beauty Without Bounds Program?

The Pay It Forward program is an initiative through The Beauty Project Foundation that helps provide access to beauty and self-care services for individuals experiencing financial hardship. When you support our salon, you are also helping support this work within our community. Donate here.
 

How do I apply to be a client of the Pay It Forward / Beauty Without Bounds program?

The Pay It Forward and Beauty Without Bounds programs are offered through The Beauty Project Foundation and are designed to provide access to beauty and self-care services for individuals experiencing financial hardship. To apply, please visit our Foundation page and complete the client application form. Applications are reviewed based on current capacity, available funding, and stylist availability. Submitting an application does not guarantee services, but every application is read with care and consideration. If selected, a member of our team will reach out with next steps. We ask for patience and understanding as we work to support our community as thoughtfully and sustainably as possible. 

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Do you cut children’s hair?

Some stylists at The Beauty Project Salon offer haircuts for children, while others do not. Availability varies by stylist. Please check individual booking menus or contact your stylist directly to see if they are the right fit for your child.
 

I’m new, what should I book?

If you’re a new client, please book a New Client Haircut Session or a New Client Color Consultation, depending on your needs and stylist you are choosing. Consultations are especially helpful for larger changes or color services. If you are not sure, reach out to the stylist and they will help you. 
 

What is a consultation and do I need one?

A consultation is a dedicated time to talk through your hair goals, history, maintenance expectations, and pricing before committing to a service. Consultations are recommended for new color clients, big transformations, or anytime you want clarity before booking. Some of our stylists require dedicated time on all new guest appointments, while other stylists include it. 

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I’m an existing client, what should I book?

If you’re unsure which service to book, your stylist is the best person to guide you. Please reach out to them directly for recommendations.

What if I’m unhappy with my hair?

Your experience matters to us. If something doesn’t feel right after your appointment, please contact your stylist directly so you can work together toward a solution. While we do not offer refunds on services or products, we are committed to open communication and reasonable resolutions.
 

How should I arrive for my appointment?

We generally recommend arriving with clean, dry hair, worn how you normally style it. Your stylist may provide additional guidance prior to your appointment.
 

I love my hair! How can I show appreciation?

We’re so happy you love your hair. Leaving a review Google or Yelp "The Beauty Project Salon", referring friends, or sharing your experience helps support our stylists and our mission-driven salon.

What is your cancellation policy?

We have a 48-hour cancellation policy. Appointments cancelled with less than 48 hours’ notice or missed entirely may be charged 100% of the scheduled service cost. That said, we do not want sick people in the salon. If you wake up unwell the day of your appointment, please contact your stylist directly so you can decide together what’s best. You can learn more about our policies here.​

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Do you have a phone number?

We do not have a public salon phone number by design. This allows our stylists to stay present with their clients.
 

I’m a stylist interested in working here, are you hiring?

We’re always excited to connect with experienced stylists who align with our values. The Beauty Project Salon is not an entry-level space, it’s a place to bring your skills, voice, and lived experience. Learn more on our Employment page to see if we may be a good fit.
 

What does “non-toxic” and values-driven mean at The Beauty Project Salon?

To us, non-toxic goes beyond just ingredients.

It means:

• Thoughtfully chosen, low-toxicity products

• Consent-based, gender-affirming services

• A culture free from mean gossip, judgment, and harmful dynamics

• Clear communication, compassion, and mutual respect

We are committed to creating a salon environment where clients and stylists alike feel safe, supported, and valued. Taking care of our staff means taking care of our clients and community.