POLICIES

At The Beauty Project, we hold a deep regard for our valued clients, aspiring to create an environment where everyone feels at ease and appreciated. To ensure a positive experience for all, we have established fundamental policies. If you have any inquiries, please feel free to reach out.

 

For the comfort of our clientele and the space, we kindly request alternate care arrangements for children under the age of 12 without a scheduled reservation. Additionally, please be advised that only service animals are permitted within the salon premises.

 

Cancellation and Rescheduling Policy:

 

Life can be unpredictable, and we understand that circumstances may necessitate adjustments to your scheduled appointments. The Beauty Project strives to accommodate changes with flexibility:

 

- Cancellations made more than 48 hours before the scheduled appointment incur no charges.

- For cancellations or rescheduling within the 48-hour window, a 50% charge of the missed service will be applied to your profile, payable before scheduling another appointment.

- No call/no shows will result in a 100% charge of the missed service, payable before booking any subsequent appointments.

 

Punctuality:

 

The Beauty Project adheres to a time and material pricing structure, emphasizing transparent communication. While we make every effort to communicate any delays promptly, your time is highly valued. Please reciprocate by arriving punctually for your appointments, preferably 5 minutes early.

 

- If running late, please notify us promptly. If more than 15 minutes late, your appointment may be rescheduled or the service shortened, with charges based on the original start time.

- Timely communication about lateness minimizes disruptions and ensures consideration for other clients.

 

We appreciate your understanding and cooperation in maintaining a harmonious experience at The Beauty Project. Thank you for entrusting us with your beauty needs. 

Thank you!